Privacy Policy

Introduction

Welcome to 26bd, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 26bd collects, uses, stores, and safeguards the personal information you provide when you access or use our website and services. By registering an account or continuing to use the 26bd platform, you acknowledge that you have read, understood, and agree to the practices described in this document.

We are committed to protecting your personal data. This policy is intended to inform all users — whether browsing as a guest or playing as a registered member — of their rights and our responsibilities under applicable data protection principles. Our platform is designed exclusively for adults aged 21 and above residing in Bangladesh.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the 26bd website and services. Questions about this policy may be directed to our support team at the email address provided in the Contact section below.

Information We Collect

26bd collects different categories of information depending on how you interact with our platform. The types of data we gather fall into three broad categories: information you provide directly, information collected automatically, and information obtained from third-party sources.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number) provided during registration.
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and country of residence.
• Government-issued identification documents submitted during Know Your Customer (KYC) verification.
• Payment information such as bKash account numbers, Nagad wallet IDs, Rocket numbers, or bank account details used for deposits and withdrawals.

Information Collected Automatically

• Device data including IP address, browser type and version, operating system, and unique device identifiers.
• Usage data such as pages visited, games played, session duration, timestamps, and click-path behavior on the 26bd platform.
• Cookie and tracking data collected via first-party cookies and similar technologies to maintain your session and preferences.

Information From Third-Party Sources

• Identity verification data returned from KYC service providers used to confirm your age and identity in compliance with responsible gaming standards.
• Payment processing data returned by payment partners (bKash, Nagad, Rocket, Upay) confirming transaction status and amounts.
• Fraud and risk signals shared by fraud-detection partners to help us protect your account and the integrity of the 26bd platform.

How We Use Your Information

The personal information 26bd collects is used solely for legitimate, transparent purposes directly related to the operation of our platform and the delivery of our services to players across Bangladesh. We do not sell or rent your personal data to any third party for commercial gain. Specifically, we use your data to:

• Create, verify, and manage your 26bd player account, including age verification to confirm you are 21 years or older.
• Process deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, and bank transfers.
• Deliver, personalize, and improve the gaming experience across our cricket betting, live casino, slot games, and bingo offerings.
• Send you account-related communications such as transaction confirmations, security alerts, and customer support responses.
• Detect, investigate, and prevent fraudulent activity, money laundering, and any other behaviour that may violate our Terms and Conditions.
• Comply with applicable data protection obligations and respond to lawful requests from competent authorities.

We process your data only to the extent necessary to fulfil the above purposes. Where your consent is required before any processing activity, we will seek it explicitly and provide you with a clear mechanism to withdraw consent at any time.

Sharing of Your Data

26bd does not sell, trade, or otherwise transfer your personally identifiable information to outside parties for commercial or marketing purposes. However, certain trusted third parties assist us in operating our platform, and we may share limited data with them strictly under confidentiality and data processing agreements.

Service Providers

We share necessary operational data with payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, game content studios (such as Pragmatic Play, Evolution Gaming, Spribe), fraud detection services, and IT infrastructure partners. Each of these parties is contractually obligated to handle your data confidentially and use it only for the specified purpose.

Legal Obligations

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to comply with legal process, protect our rights, or ensure the safety of our users. This includes, without limitation, cooperation with competent law enforcement or regulatory authorities.

Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via a prominent notice on the 26bd platform before your data becomes subject to a different privacy policy.

Cookie Policy

26bd uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to keep you logged in, remember your preferences, and analyze how our platform is used. Cookies are small text files stored on your device by your browser. They do not grant us access to your device or allow us to read files stored on it.

We use session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period). You may configure your browser to refuse cookies or alert you when cookies are being sent; however, some features of the 26bd platform — including account login and game progress — may not function correctly if cookies are disabled.

Data Security

26bd employs a range of technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption on all data transmitted between your device and our servers, restricted access controls on internal systems, regular security audits, and monitoring for suspicious activity.

While we take every reasonable precaution to secure your data, no method of transmission over the internet or electronic storage is entirely foolproof. We encourage you to keep your 26bd login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect any unauthorised access to your account.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy, including our obligations to detect and investigate fraud, resolve disputes, and enforce our agreements. The specific retention period varies by data type and applicable obligation.

Once your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request early deletion of your account data by contacting our support team, subject to our legal retention obligations.

Your Data Rights

As a 26bd user, you have a number of rights with respect to the personal information we hold about you. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access — you may request a copy of the personal data 26bd holds about you at any time.
• Right of rectification — if any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data held by 26bd.
• Right to restrict processing — you may ask us to limit the way we use your data while we address a dispute or concern.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the email address in the Contact section below. We will respond to all valid requests within a reasonable time frame, typically within 30 days of receipt. Some requests may be subject to identity verification before they can be processed.

Third-Party Services

The 26bd platform integrates with third-party game studios, payment gateways, and analytics tools to deliver a complete gaming experience. These third parties operate under their own privacy policies and data handling practices. 26bd is not responsible for the privacy practices of third-party providers, and we encourage you to review their policies independently where relevant.

Our website does not contain links to external third-party websites. All game content, payment flows, and platform features are delivered within the 26bd environment. Any integration with an external service is governed by a data processing agreement that requires the third party to meet our security and confidentiality standards.

Protection of Minors

26bd is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. All applicants are required to complete age verification (KYC) before their account is activated and before any real-money transactions can take place. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at the email address listed below.

Changes to This Privacy Policy

26bd reserves the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting the revised policy on this page. The "Last Updated" date at the top of this document will be revised accordingly. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If we make material changes to the way we handle your personal data, we will provide notice through a prominent banner on the 26bd platform or via the contact details registered with your account. Your continued use of 26bd following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 26bd holds about you, please reach out to our dedicated support team. We are available to assist you with data access requests, corrections, deletions, and any other privacy-related matters.

Email: [email protected] (plain text only — not a clickable link). Our support team aims to respond to all privacy-related enquiries within 5 business days.